Resource Industries is built to support customers using machinery in mining and quarrying applications. Responsibilities include business strategy, product design, product management and development, manufacturing, marketing and sales and product support. The product portfolio includes large mining trucks, off-highway trucks, electric rope shovels, wheel tractor scrapers, hydraulic shovels, large track-type tractors, large wheel loaders, track and rotary drills, articulated trucks, hard rock vehicles, longwall miners, draglines, highwall miners, wheel dozers, continuous miners, scoops and haulers, hardrock continuous mining systems, machinery components, select work tools, electronic and control systems and related parts.
Why do you think Caterpillar’s business continues to stand the test of time?
It’s not the biggest or strongest companies that survive – it’s those that adapt, those that evolve their business to address changing economic environments and changing customer requirements. Customers today, for example, demand higher levels of productivity, and we address that through our product development; or customers struggle to find qualified operators and we’re bringing completely autonomous trucks or semi-autonomous tractors.
What are the most important qualities that our people possess?
As I travel the world and meet people new to the company, I ask about their experience since joining Caterpillar. Consistently, I hear that for them, the best part is our values. We not only treat our employees based on our values, but also extend them through our value chain out to our suppliers, dealers and customers. When people ask me who I work for, I proudly say Caterpillar. The foundation of that is our values.
What’s the message to employees as we manage through this business cycle?
In my 36-plus years with the company, you always find out who you are in the toughest of times. Anybody can manage an upturn. But when you go through a decline in the industry, it does test you as a leader. We’re all going to find out how we lead and how we motivate by managing through a challenging period.
When do you see a turnaround for Resource Industries?
There’s a lot of talk today about mining being depressed, but my standard line is, “Mining’s depressed, but I’m not.” It’s not about when mining’s going to turn around – it’s about all of the things we can do now to make sure that when mining does turn around, we’re ready. Over the long haul, we serve great industries. As we see global population growth and urbanization, these are industries that will provide the input to allow that growth to take place.