2015 Year in Review

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Customer Support

Productivity Solutions
that Promise to
Wear Well

In the heavy equipment industry, time is money. If worn-out parts suddenly fail, costly shut downs could be needed until the part is repaired or replaced. Caterpillar employees and Cat® dealers work hard every day to make sure that doesn’t happen. And now, new digital technology is helping better equip customers and dealers to avoid failure before it happens. Specifically, the ability to better measure wear rates and manage replacements could save customers hundreds of hours and millions of dollars. That’s the idea behind the development of a mobile tool that can collect wear measurement data from a part and sync that data with the customer’s Cat dealer to receive an instant, reliable analysis.

Caterpillar is
committed to
staying out in
front as emerging
technologies
revolutionize
our industry.

In 2015, Caterpillar began working together with outside experts to provide measurement tools for the heavy equipment industry – tools that make it easier for customers to measure wear in order to optimize fleets. The goal is to bring customers simple processes on web-based and mobile platforms that provide accurate, immediate access to useful, real-time data while still in the field. And that’s something Caterpillar customers like Dale Losh, fleet manager for Gradex Inc., don’t take for granted.

“Being able to predict when that one major component is going to be at the end of its life cycle is pretty important to me because then I can schedule my maintenance and downtime,” explained Losh. “In turn, that really affects the bottom line, and that’s what it’s all about.”

Caterpillar is committed to staying out in front as emerging technologies revolutionize our industry. We have more opportunities than ever before to help our customers maintain a competitive advantage and achieve new levels of equipment productivity and profitability.

1920s Caterpillar’s undercarriage story started with the original Cat® track-type tractor, and it’s still an integral part of our business today.