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2020 Sustainability Report Caterpillar’s Environmental,
Social and Governance Approach

Employee Experience

We care about the employee experience and work hard to create an environment where each employee can do their best work. We continually listen to employee feedback and take action to ensure all Caterpillar employees feel part of one successful global organization and understand our commitment to help them succeed.

Employee Listening

Our people are critical to delivering solutions for our customers and driving business growth. We are committed to giving them a direct voice in providing feedback on what allows them to perform at their best. We make it a priority to listen and address employee feedback on the work experience and alignment to business goals.

One way we gather feedback is through the Employee Insights Survey. The survey measures employees’ perspectives on the execution of our business strategy from their position in the business, as well as how engaged they feel in their experience working at Caterpillar.

All employees can participate in the confidential survey and provide feedback and perspectives. In 2020, Caterpillar employees’ feedback indicated that providing challenging and meaningful work is our greatest strength. Last year, the word “challenging” took on new meaning with teams adapting to a rapidly changing environment while remaining focused on delivering our enterprise strategy. Survey results indicated strong leadership support was a key factor in our success.

2020 Annual Employee Insights Survey

81%
response rate

Year-over-year favorability results improved on every index, and scores were above benchmark on the majority of survey items.

Inclusion Index
Scores have increased
for the past 3 years.

Employees say our greatest strength is providing
challenging and
meaningful Work

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